Privacy Policy

At Pro Era Detailing, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with applicable Illinois laws, including the Illinois Personal Information Protection Act (PIPA) and other federal regulations.

1. Information We Collect

We collect personal information to provide you with the best possible experience through our loyalty program, online booking, and payment systems. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, and mailing address.

• Payment Information: Credit or debit card details for secure payment processing.

• Loyalty Program Information: Points earned, rewards redeemed, and preferences related to the loyalty program.

• Technical Information: IP addresses, device type, and browser details to enhance website functionality.

2. How We Use Your Information

The information we collect is used to:

• Facilitate loyalty program participation, including tracking points and notifying you of rewards.

• Process online bookings and ensure smooth payment transactions.

• Send promotional emails and updates about new services, exclusive discounts, and loyalty program rewards.

• Improve our website’s user experience and ensure secure, efficient service delivery.

We will not sell or share your personal information with third parties, except as required by law or as necessary to provide our services (e.g., payment processors).

3. Email Communications

By enrolling in our loyalty program or booking services online, you consent to receive emails about:

• Your booking confirmations, updates, and reminders.

• Loyalty program updates, such as earned points and reward opportunities.

• News, exclusive promotions, and offers from Pro Era Detailing.

You can opt out of promotional emails at any time by clicking "Unsubscribe" in the email footer.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze site traffic. Cookies may track:

• Website usage patterns to improve functionality.

• Login sessions for secure and efficient use of the booking system.

You can disable cookies in your browser settings, but this may impact your experience on our site.

5. Data Protection and Security

We take data security seriously and implement the following measures to protect your information:

• Encryption: Payment information is encrypted and processed securely by trusted third-party payment processors.

• Access Control: Only authorized personnel can access your personal information.

• Regular Audits: Our systems are regularly updated and monitored to prevent data breaches.

6. Compliance with Illinois and Federal Laws

Pro Era Detailing adheres to the Illinois Personal Information Protection Act (PIPA) and federal laws, ensuring:

• Notification of any data breach that may expose your personal information.

• Secure handling of sensitive information, including payment data.

7. Your Rights

As a resident of Illinois, you have the right to:

• Access the personal information we have collected.

• Request corrections to inaccurate or incomplete data.

• Request deletion of your personal information, except as required by law for business operations.

To exercise your rights, please contact us using the information below.

8. Third-Party Services

We may use third-party services for payment processing, analytics, and loyalty program management. These providers adhere to strict privacy standards and only use your information as necessary to provide their services.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Pro Era Detailing
Phone: 630-407-1313
Email: info@proeradetailing.com
Address: 1438 Bolingbrook Dr, Romeoville, IL

Thank you for trusting Pro Era Detailing.
We are committed to protecting your privacy and providing an exceptional customer experience.